LoanCare · 5 hours ago
OFFICE OF THE CUSTOMER CORRESPONDENCE PARALEGAL – REMOTE
United States
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Draft final complaint responses for all client requests, ensuring quality and accuracy, while minimizing risks to the Company.
Ensure all complaints have been properly investigated and resolved in accordance with internal processes and regulatory requirements to minimize operational risk.
Work with the Complaint Response team to obtain additional information if missing from complaint files.
Establish quality control policies and procedures and recommend strategies for supporting customer complaint responses.
Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the department’s quality control standards.
Analyze trends and recommend ways to improve processes to enhance the customer experience.
Prepare or review various reports, forms, correspondence, and logs.
React to change productively and handle other essential tasks as assigned.
All other duties as assigned.
Qualification
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Required
High School Diploma or equivalent required.
4+ years’ experience as a paralegal, litigation experience preferred.
Excellent verbal and written communications skills.
Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending.
Experienced in the use of Microsoft Office programs, with proficiency in Word and Excel.
Analytical ability sufficient to apply data and information to the solution of consumer problems.
Ability to work independently with minimal direction and to meet deadlines.
Demonstrated ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature.
Analytical ability sufficient to apply data and information to the solution of administrative and operating problems.
Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals.
Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers.
Strong instructing and advising skills.
Demonstrated ability to provide excellent customer service.
Ability to maintain strict confidentiality.
Preferred
Paralegal certification preferred.
Company
LoanCare
LoanCare, LLC, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Lauter
Chief Financial Officer and Executive Vice President
Suzanne Szymoniak
Chief Compliance Officer, SVP
Company data provided by crunchbase
