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Company

Elation Health · 5 hours ago

Onboarding Associate

United States

Full-time

Remote

Entry Level

$58K/yr - $65K/yr

2+ years exp

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Electronic Health Record (EHR)Health Care

H1B Sponsor Likely

Hiring Manager

Jaimie Rasulo

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Responsibilities

Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.

Coordinates and adheres to strict project schedules, and handles multiple assignments.

Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.

Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer.

Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.

Collaborate with the broader Onboarding team on executing billing-related tasks on the project plan and coordinating with the Onboarding teams to ensure a successful customer graduation.

Communicate with customers and 3rd party vendors/partners to enable configuration experiences.

Document progress and updates in Salesforce and Cloud Coach; communicate whether your activities are on track/off track with the relevant stakeholders.

Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.

Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.

Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption.

Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

Complete data imports for customers transitioning to Elation from previous EMRs and partner closely with the rest of the Onboarding team to coordinate timing, delivery, and expectations for the customer.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EHR configurationIntegration processesMedical billingSaaS experienceSalesforceGoogle SuiteProject management platformsUser credentialing processesUS healthcare knowledgeRelationship managementConsultative engagementTechnical communication

Required

2+ years relevant professional experience in implementation, or customer-facing success role

Previous software experience in one or more of the following areas: Electronic Health Records or Practice Management Solutions

User credentialing processes

Integration and configuration processes

Experience in medical billing and SaaS is required

Ability to communicate complex technical principles to both technical and non-technical stakeholders

Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success

Must be proficient in using Google Suite and project management platforms, including Salesforce

Preferred

Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Company

Elation Health

Glassdoor

3.5

Elation Health is a technology platform designed for independent primary care, delivering clinical-first solutions.

Founded in 2010

San Francisco, California, USA

201-500 employees

http://elationhealth.com

H1B Sponsorship

Elation Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (2)