PrimePay · 22 hours ago
Onboarding Coordinator
West Chester, PA
Full-time
Remote
Mid Level
$55K/yr - $70K/yr
3+ years exp
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Responsibilities
Build and maintain relationships with emerging to mid-market level customers, ensuring high satisfaction and serving as their advocate and coordinator throughout the onboarding lifecycle
Manage multiple HCM implementations, understanding the entire onboarding lifecycle from point-of-sale through go-live
Conduct weekly touchpoints with internal and external stakeholders
Partner with subject matter experts and consultants to drive successful implementations, identifying and mitigating project risks and scope creep
Act as a point of escalation for implementation projects, managing concerns to ensure customer satisfaction and project adherence
Drive product and process improvements, collaborating with sales to streamline pre-sale processes
Utilize Inspire Planner Project Management software to organize, track, and manage project tasks, timelines, risks, and stakeholders
Qualification
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Required
Associates degree or equivalent
3+ years related experience in the HCM industry and 3+ years’ experience in a customer support or coordination role
Proven success in supporting HCM business applications, with experience in SaaS based solutions
Strong strategic thinking, creative problem-solving, and analytical skills, along with an ability to execute
Ability to generate a sense of urgency and rally appropriate resources to drive resolution for a variety of customer issues
Strong technical understanding of the HCM domain, with a willingness to 'dig in' to work with the subject matter and create solutions
Exceptional organizational skills with clear and concise follow through
Excellent written and verbal communication and presentation skills
Exceptional attention to detail, project scope, and deadlines
Proven ability to build strong relationships with internal and external stakeholders
Benefits
Access to personal, group training and career advancement
Leadership development through individualized support and career mentoring
Medical, dental and vision insurance
401(k) with match
Paid time off
Paid holidays
Flexible spending account
Life insurance
STD/LTD
Company
PrimePay
PrimePay is an employee management solutions provider offering a range of integrated payroll and human resources support services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital Partners
2021-04-05Private Equity
Leadership Team
Scott Johnson
CEO
Robb Ellis
Chief Operating Officer
Recent News
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