Swooped · 4 days ago

Onboarding Manager

United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $75K/yr

2+ years exp

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Responsibilities

Guide customers through the onboarding journey by documenting goals, providing product training via Zoom, and configuring accounts for a seamless rollout.

Oversee multiple onboarding projects simultaneously, coordinating with internal teams to meet deadlines and deliver on-time results.

Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to enhance the onboarding experience and respond to customer feedback.

Track and analyze onboarding performance, utilizing data to improve processes and ensure customer satisfaction.

Serve as a reliable resource for best practices, offering tailored advice to help salons and spas maximize their use of the software.

Work during PST business hours.

Qualification

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SaaS experienceExcel proficiencyCRM systemsProject management tools

Required

Minimum of 2 years of experience in a customer-facing role within a SaaS environment, with a preference for vertical SaaS; familiarity with CRM systems (e.g., Salesforce), project management tools (e.g., Notion), and communication tools (e.g., Slack) is advantageous.

Strong proficiency in Excel, including the ability to manipulate and import large datasets, along with excellent written and verbal communication skills to quickly establish trust with customers.

Detail-oriented and highly organized, capable of managing time effectively while ensuring accuracy and thoroughness in all tasks.

A collaborative team player who can also work independently, thrive in a fast-paced environment, and adapt to changing processes and challenges.

Empathetic and committed to helping customers succeed, with a focus on improving organizational systems to enhance efficiency.

Work during PST business hours.