Swooped · 4 days ago

Onboarding Manager

United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $75K/yr

2+ years exp

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Responsibilities

Guide customers through the adoption of the platform by managing their onboarding experience, documenting goals, providing product training via Zoom, and configuring accounts for a seamless rollout.

Oversee multiple onboarding projects simultaneously, collaborating with internal teams to meet milestones and deliver results on time.

Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continually enhance the onboarding experience and address customer feedback.

Track and analyze onboarding performance, utilizing data to refine processes and ensure customer satisfaction.

Act as a trusted resource for best practices, providing tailored advice to help salons and spas maximize their use of the platform.

Work during HST business hours.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceSaaS environmentExcel proficiencyCRM systemsProject management toolsCommunication platformsData manipulationSalesforceNotionSlackLarge datasetsCustomer successOrganizational systems improvementOperational efficiency

Required

2+ years of experience in a customer-facing role in a SaaS environment, preferably with vertical SaaS; familiarity with CRM systems (e.g., Salesforce), project management tools (e.g., Notion), and communication platforms (e.g., Slack) is advantageous.

Strong proficiency in Excel, including experience manipulating and importing large datasets, accompanied by excellent written and verbal communication skills for quickly building trust with customers.

Detail-oriented and highly organized, capable of managing time effectively while ensuring accuracy and thoroughness in all tasks.

A collaborative team player who can also work independently, thrive in a fast-paced environment, and adapt to changing processes and challenges.

Empathetic and passionate about customer success, dedicated to improving organizational systems to streamline operations and enhance efficiency.

Work during HST business hours.