Personify · 4 hours ago

Onboarding Representative

United States

Full-time

Remote

Entry Level

$45K/yr - $50K/yr

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ComputerInformation Technology

No H1B

Insider Connection @Personify

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Be a trusted advisor to people during the trial phase and deliver an awesome experience to encourage them to become customers.

Proactively engage trial accounts in an effort to upsell them to a paid account.

Use various engagement tools and strategies to achieve activity metrics and upgrade goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSaaS sales processHTMLCSSSelf-directed workCustomer experience passion

Required

Customer service experience using email, phone, and live chat

Basic understanding of a typical SaaS sales process, KPIs, and methodology

Effective, clear, and concise communication skills, verbal and written

Results-driven self-starter with the ability to multi-task; Strong initiative and ability to work in a self-directed environment with a 'can do' attitude and growth mindset

Comfortable working in a fast-paced team environment

Sincere passion to deliver remarkable customer experiences every day