Automox · 2 days ago
Onboarding Specialist
United States
Full-time
Remote
Entry, Mid Level
$68K/yr - $82K/yr
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Responsibilities
Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions
Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey
Understand customer context and goals and provide product information to best serve those goals.
Build customer trust and relationships through education and technical knowledge.
Optimize customers’ product setup for the quickest path to success.
Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives including:
Educate customers about the setup, use, and best practices of the Automox platform
Assist with implementation and deployment of the solution in customer environment
Balance multiple onboarding engagements concurrently
Ensure policies are executing aligned with best practices and customer’s business needs/goals
Troubleshoot implementation issues encountered during onboarding
Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
Create, manage, and deliver engaging webinars for customers, ensuring a comprehensive introduction to the Automox platform.
Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
Escalate issues to Support in a timely manner for resolution
Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences
Qualification
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Required
Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role
Knowledge and experience managing macOS, Windows, and/or Linux devices/environments
Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
Experience with configuration management tools and software deployment methodologies
Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
The ability to work cross-functionally, lead projects, and make things happen
The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
Willingness to become an expert in multiple platforms: Windows, macOS, Linux
Must be able to pass a federal, state, county background check
Complete a local in-person verification
Benefits
Equity for Full-Time Employees
401K Match
Flexible PTO, generous sick time policy
$20 a month to connect virtually with colleagues
Comprehensive Health Plans with generous employer contributions
100% Company-paid Short Term/Long Term Disability and Life Insurance
Company HSA Contribution: $100-$150-$200 per month based on tier
Gender Affirmation Coverage
$50 per month Lifestyle Spending Account
Internet Reimbursement - $50/month
$750 Home office stipend
$10k Adoption Benefit
Comprehensive Family Planning Coverage
Company
Automox
Automox is the AI-powered IT automation platform for modern organizations
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$152.6MKey Investors
Insight PartnersKoch Disruptive TechnologiesTechOperators
2021-04-27Series C· $110M
2020-02-04Series B· $30M
2018-11-13Series A· $9.3M
Leadership Team
Corey Bodzin
Senior Vice President, Product
Pascal Borghino
VP Engineering and Architecture
Recent News
Globe Newswire
2024-10-29
2024-04-07
Company data provided by crunchbase
