Cin7 · 12 hours ago

Onboarding Specialist

Denver, CO

Full-time

Remote

Mid Level

$70K/yr - $90K/yr

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Work & Life Balance

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Responsibilities

Create scoping documents and plans to ensure project delivery and solution integration happen in a timely fashion.

Develop trusted customer relationships through professional, reliable, and authentic interactions.

Assist with efficient data transfer while providing the best possible workarounds and practical solutions for the customer’s process.

Deliver effective customer training via the Cin7 help site, videos, or booked meetings.

Guide clients through the installation of additional software or applications to assist with the integration of the purchased product.

Provide support and guidance to customers to resolve technical issues encountered during the onboarding process, taking pride in an expedited response to inquiries.

Test the efficacy of the onboarding process against performance objectives for the purchased solution.

Create and update technical documentation for the company’s self-service knowledge base.

Meet the KPIs set by the manager and any other requirements as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Problem SolvingProject ManagementInventory Management SolutionsECommerce KnowledgePublic SpeakingProcess MappingData TransferTechnical Documentation

Required

Project Management experience and the ability to manage 15+ small-medium sized projects at any given time.

Outstanding communication and conflict resolution skills.

A professional, reliable disposition, with the ability to deliver a high standard of customer service; comfortable working independently.

A customer service champion mentality with a love for seeing your customers thrive.

Self-motivation, strong organizational skills, and the ability to be proactive in progressing multiple onboarding projects at the same time.

A passion for always bringing your best to any task.

Technical skills to solve problems and implement changes.

Comfort with public speaking and leading group onboarding sessions with up to 15 customers.

Experience in onboarding or supporting inventory management solutions or ERPs, ideally including Cin7 or a similar inventory management system.

In-depth knowledge of inventory management processes, warehousing, supply chain management, backend retail, or wholesale operations.

Knowledge and understanding of the eCommerce ecosystem our customers employ - accounting (QuickBooks, Xero), commerce (Amazon, Shopify, Woo, EDI, etc.), and shipping solutions (3PL, ShipStation, EasyPost, etc.).

Understanding of customers' unique needs and challenges in inventory management software, with the ability to speak the language of supply chain professionals.