Flashfood · 3 days ago

Onboarding Specialist

Philadelphia, PA

Full-time

Remote

Mid Level

3+ years exp

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E-CommerceGrocery

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Responsibilities

Manage the end-to-end onboarding process for new grocery retail partners, serving as the main point of contact throughout the setup phase.

Collaborate with partners to gather necessary information, configure the platform, and tailor solutions to meet their operational needs.

Conduct virtual and in-person training sessions for grocery staff, covering platform functionality, best practices, and troubleshooting tips.

Coordinate with internal teams, including Sales, Customer Success, and Product, to ensure smooth handoff and alignment of goals during the onboarding process.

Assist with system integrations, testing, and troubleshooting to ensure the successful deployment of Flashfood solutions.

Monitor and guide the progress of each partner through the onboarding stages, identifying potential obstacles and resolving issues promptly to ensure timely activation.

Track partner progress and provide detailed updates to the Onboarding Manager and other stakeholders as needed.

Develop and maintain onboarding documentation, user guides, FAQs, and training materials to facilitate a consistent and effective onboarding experience.

Gather feedback from partners during and after the onboarding process to identify areas for improvement in onboarding strategies and materials.

Ensure a smooth transition from onboarding to the Customer Success team, providing them with detailed information about the partner’s configuration, needs, and any open issues.

Support early-stage usage and adoption of the Flashfood platform, addressing initial questions and concerns to help partners get the most value from the solution.

Qualification

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Onboarding experienceImplementation experienceCustomer success experienceCRM softwareProject management softwareProject managementPassion for sustainability