BLACKCLOAK · 4 hours ago
Onboarding Specialist I - PST
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Cyber SecurityInformation Technology
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Responsibilities
Support the Client Success team to ensure individual, team, company and client success
Assist in the scheduling of client onboardings
Run client onboardings
Assist in the creation of client onboarding materials and follow up activities
Under the direction of the Client Success Lead, conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs.Participate in client follow-up and support sessions as needed
Manage and record client interactions within the BlackCloak set of Client Success tools
Contribute to client communications and education initiatives
Maintain working knowledge of BlackCloak’s solutions, platform features and best practices
Support external and internal customer-facing initiatives and events
Work a 11am-8pm ET (8am-5pm PT) shift
Participate in on-call shifts for client support, including nights and weekends, or as needed
Qualification
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Required
1+ years of experience in a Customer Success or IT help desk role is a plus
Experience working with executive level clients is a plus
1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
CompTIA Security+ or similar security experience is a plus
Privacy certification or similar privacy or identity theft experience a plus
Ability to display highly developed customer service soft skills including empathy and relationship building skills
Ability to work under pressure, organize and prioritize responsibilities
Ability to work in a remote environment with a high degree autonomy
Attention to detail and accuracy is a must
Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
Willingness to travel in limited circumstances
Benefits
100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans.
Health Savings Account with BlackCloak contributions
100% Employer-paid life & short- and long-term disability insurance
401k with both traditional and roth options & an employer match for traditional contributions
Company Equity
Vacation and Sick Leave
10 Paid Company Holidays
Wellness Days
Paid Parental Leave
Multiple off-sites and virtual events throughout the year
In-home office stipend
Company
BLACKCLOAK
BlackCloak is the Pioneer of Digital Executive Protection for corporate executives, family offices and private wealth individuals.
Funding
Current Stage
Growth StageTotal Funding
$30.7MKey Investors
Baird CapitalTDF VenturesDataTribe
2024-09-17Series B· $17M
2021-07-29Series A· $11M
2020-05-07Seed· $1.9M
Recent News
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