eXp Realty · 6 hours ago
Onboarding Sr. Analyst - (REMOTE)
United States
Full-time
Remote
Entry, Mid, Senior Level
1+ years exp
Maximize your interview chancesCommercial Real EstatePropTech
Insider Connection @eXp Realty
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Works in identifying additional training needs of staff and communicates any findings of inaccuracies throughout JoinApp, Enterprise, HubSpot, & various platforms used
Works to review and report staff metrics of Brokerages/Teams joining, Join App, Enterprise, and Hubspot
Works to provide feedback to the Onboarding Manager for testing and support at launch/release of system improvements
Works on ensuring engagement during team building, departmental information, and training
Works to ensure staffing coverage in their region
Works on collaboration and implementation of new processes and initiatives across the department
Works in Developing and updating training materials (SOPS) for staff
Attend weekly meetings with Onboarding Lead regarding Brokerage/Team Transitions
Maintain Brokerage/Team Transition tracker and rosters for their region
Engages with Onboarding Group in Workplace posting information, sharing to other eXp Groups when appropriate
Oversees and is responsible for transition chats in their regions and/or the USA
Perform designated job tasks efficiently and within the provided time frame.
Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
Attend virtual meetings, provide updates on progress, and actively participate in discussions.
Adhere to company policies and guidelines, including data security and confidentiality.
Complete assigned projects, assignments, or tasks with attention to detail and quality.
Manage and prioritize workload effectively to meet deadlines and deliver results.
Continuously update job knowledge by participating in training opportunities or self-directed learning.
Collaborate with colleagues on shared documents or projects using remote collaboration tools.
Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
Ensure availability and responsiveness during agreed-upon working hours.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Strong attention to detail required
Excellent customer service abilities: written and verbal communication must be superb
Excellent critical thinking and problem solving skills
Team player - able to complete individual tasks as well as work on a team to accomplish a goal
Excellent communication skills both written and verbal
Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
Proficient knowledge of G Suite required
Remote Work experience required
Dedicated home-office/work space
High School Diploma/GED required
1-3 years of relevant experience in a high-volume, Onboarding environment with a focus on delivering a world-class customer service/experience
Highly collaborative and capable of working with internal partners to facilitate successful results
Highly adaptable and a clear-thinking problem solver
A self-starter on individual projects and a contributing member on team projects with a 'can do' attitude
Excellent written, verbal, and organizational skills
Professional telephone skills
Strong organizational, prioritization and time management skills
Positive, trustworthy and dependable
Proficiency in Microsoft Outlook, Excel, and Word
Ability to work remotely with no direct in-person supervision
Preferred
Experience in the real estate industry strongly preferred
Experience in coordinating events and group activities
Advanced Trello experience preferred
BA/AA strongly preferred
Benefits
Paid time off
401k with 4% match (immediate vesting)
Robust Medical, Dental, & Vision benefits
Company provided equipment
Monthly Technology Stipend
FSA & HSA with employer contributions
Health & Wellness incentives
100% Paid Parental Leave
Company
eXp Realty
eXp Realty, the most agent-centric brokerage, is the largest independent real estate brokerage in the world.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.76M2017-01-26Seed· $0.76M
Leadership Team
Patrick O'Neill
Chief Operating Officer
Renee Kaspar
Executive Vice President and Chief Human Resources Officer
Recent News
2024-10-28
2024-10-27
Company data provided by crunchbase
