Playtech · 2 days ago

Online Casino Floor Supervisor

Southfield, MI

Full-time

Onsite

Entry Level

1+ years exp

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Responsibilities

Adhere to Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.

Cooperate and provide direct assistance to Operations Manager in everyday tasks.

Organize and control studio operations during assigned shift.

Monitor and identify disruptions of the studio’s technical problems and immediately solve issues in accordance company policies and procedures and gaming regulations.

Ensure the studio’s operations compliance with policies and procedures and implementing new policies and procedures as directed.

Supervise and ensure that Game Presenters, Shufflers, and Players following company’s police and procedure.

Excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules applied in those games.

Initiate, lead and oversee communication and conflicts resolutions within competence of held position and provide answers to licensees and their players, including handling complaints and claims, according to the company’s procedures.

Act in a professional manner to maintain an orderly and positive work atmosphere in the facility.

Represent management of the company and their interests, considering confidentiality and diplomacy.

Initiate improvements of the operations and deliver general feedback from the operations stuff, the players, and the licensees.

To take screenshots and all necessary actions according to the company procedures, and to prepare mistake reports in case Game Presenter and / or Shuffler has made a mistake.

Correct mistakes made by Game Presenter and / or Shuffler according to company’s procedures.

Provide reports to management in case of internal mistakes (not related with the licensees).

Report to the management of any significant or special incident that requires attention immediately

Cooperate and consult with management to test the performance of programs and applications to provide proper functioning for new and existing online gaming successful operation.

Perform any additional duties as instructed by management.

Qualification

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Computer skillsOffice equipment operationCasino regulationsProblem-solvingCooperationCommunicationTeachingSupervisionMultitaskingDecision-makingAttention to detail