AdeptSource ยท 10 hours ago
Online Chat Representative
United States
Full-time
Remote
Entry Level
$20.70/hr - $34.93/hr
Maximize your interview chancesBiotechnologyConsulting
Insider Connection @AdeptSource
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Responsibilities
Engage with customers via online chat to address inquiries and provide support.
Resolve customer issues efficiently while ensuring satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and client satisfaction.
Utilize computer systems to track and manage customer requests.
Provide information about products and services to enhance the customer experience.
Uphold company policies and procedures while handling client interactions.
Qualification
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Required
Proven experience in customer service or support roles.
Strong communication skills, both written and verbal.
Familiarity with call center operations is a plus.
Ability to handle outbound calling as needed.
Bilingual or multilingual capabilities are highly desirable.
Proficient in using computer systems for data entry and management.
Excellent phone etiquette and client service skills.
Ability to work independently as well as part of a team.
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home
Company
AdeptSource
AdeptSource is an IT staffing, professional services, and consulting firm that specializes in life sciences.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christi Kemsley
Principal/CFO
Company data provided by crunchbase
