Northern Improvement Company · 20 hours ago

Online Chat Representative

New York, NY

Full-time

Remote

Entry Level

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Responsibilities

Provide prompt and professional responses to guest inquiries via live chat

Assist guests with reservation modifications and cancellations

Resolve customer complaints and issues with empathy and effective problem-solving strategies

Provide information about hotel services, policies, and local attractions

Document guest interactions and maintain accurate records in the system

Work collaboratively with other departments to ensure guest satisfaction

Stay informed about hotel promotions and offerings to effectively assist guests

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Live Chat SoftwareCRM ToolsHospitality DegreeRemote Support Experience

Required

High school diploma or equivalent; degree in hospitality or customer service related field preferred

Proven experience in a customer service or support role, preferably in a remote setting

Excellent written communication skills with a professional tone

Strong problem-solving skills and the ability to work independently

Ability to multitask and manage time effectively in a fast-paced environment

Passion for customer service and a commitment to exceeding guest expectations

Preferred

Degree in hospitality or customer service related field

Familiarity with live chat software and CRM tools

Benefits

Flexible Paid Time Off

A comprehensive new hire training program

Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

Performance-based career advancement

Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options

Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program

Company-Sponsored Life and AD&D Insurance