42 applicants

Company

Upgrade, Inc. · 1 day ago

Online Support Specialist

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

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Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Upgrade, Inc.

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Responsibilities

Answer chats from our customers via Genesys

Provide a great customer experience with a high focus on CSAT, empathy and care.

Handle all incoming chats with accuracy, detail, and timeliness

Be an expert on our product and processes

Bring a flexible mindset – you will be required to adapt to changing policy and procedures on a constant basis while maintaining a high quality to your work

Provide exceptional external and internal customer service

Review financial documents submitted by borrower

Meet or exceed production, quality, and customer service goals

Punctual and consistent attendance is required. Must be available for overtime, holidays or weekend hours as needed

Perform other related duties as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Banking ExperienceGoogle OfficeSlackGenesysChat Experience

Required

1+ years experience in the banking, financial services, or a related industry

Writing test is required for this position

Account Servicing Guru; Team player

Detailed oriented

Excellent verbal and written communication skills

Excellent grammar and punctuation

Ability to identify process improvements and make recommendations

Ability to multitask

Strong problem solving and analytical skills

Ability to thrive in a changing and fast-paced environment

Proficient with Google Office

Knowledge of Slack or other communication tools

Previous chat experience a plus and sincere desire to help us create a best-in-industry Customer Service team

Punctual and consistent attendance is required. Must be available for overtime, holidays or weekend hours as needed

Preferred

BA/BS or higher in related field is a plus

Knowledge of Genesys is a plus

Benefits

Paid time off (PTO)

401K matching

Comprehensive benefits package: Medical, dental, vision, life insurance & disability

Paid parking or platinum pass

New Hire Training Program

Wellness Incentive Program

Kitchen fully stocked with snacks and beverages

Company

Upgrade, Inc.

Glassdoor

3.9

Upgrade is a fintech unicorn founded in 2017.

Founded in 2016

San Francisco, California, USA

1001-5000 employees

http://www.upgrade.com

H1B Sponsorship

Upgrade, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (22)

2022 (29)

2021 (25)

2020 (11)