Guardian Jobs · 5 hours ago
Online Support Team Manager
United States
Full-time
Remote
Mid, Senior Level
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Responsibilities
Overseeing the delivery of our online support platforms and services
Enhancing the experience for our online service users
Ensuring the smooth operation of our services
Leading a team of staff and volunteers to ensure our services are delivered to a high standard
Prioritising safeguarding practices
Guiding your team through enhancements and changes
Qualification
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Required
Professional qualification (NVQ Level 5 or above) in Psychology, Addictions, Social Work, Nursing, Health & Social Care, Public Health, Leadership/Management OR experience of managing services that work with vulnerable cohorts, such as Gambling, Mental Health, Substance Misuse, Criminal Justice, Domestic Abuse/Safeguarding, and Homelessness/Housing.
Thorough understanding of digital support services and online platforms.
Technical knowledge required to enhance and build platforms and support services delivered remotely.
Experienced manager with the ability to lead, develop and support a growing online services team of staff and volunteers.
Experience of supporting vulnerable cohorts through remote services and online platforms.
Skills to performance manage services and teams to meet KPIs while ensuring services are effective, responsive, safe, caring and well led.
Strong change leader, guiding the team through service developments and ensuring they are equipped to adapt to new ways of working.
Benefits
33 days basic annual leave entitlement per annum including bank holidays which increases with service
A generous pension scheme - we contribute 6% and you contribute 2%.
Discretionary company sick pay from day one of service.
Employee assistance programme – 24-hour support
Company
Guardian Jobs
Guardian Jobs brings you quality jobs from the best recruiters in the UK and beyond. We have the jobs for quality candidates like you.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
