Prosperity Life · 2 days ago

Operational TPA Oversight Analyst

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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Asset ManagementCommercial Insurance

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Responsibilities

Assists with the establishment of policies, procedures and related to the efficient administration of annuity policies

Ensures timely and accurate processing of annuities by monitoring service standards and work with Annuity Operations TPA Oversight Manager to adjust workflows and resources to meet performance

Drives continual improvement of the Customer Experience leveraging effective quality and audit controls

Analyzes system problems and customer impact of business processes and develops recommendations for remediation and customer communication

Assist in the handling of exceptions, escalations and complicated technical cases while weighing the company philosophy, compliance, business risks, tax and regulatory ramifications and administrative costs

Supports special projects and system enhancements providing the Annuity Operations TPA Oversight Manager with information needed to include detailed subject matter expertise, research, and analysis

Aids management with creating efficient process flows and identifying areas where cycle time reduction potential exists

Analyzes data to create controls and reporting to ensure effective TPA oversight protocols are in place

Analyze trends and conduct root cause analysis

Qualification

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AnnuitiesTPA oversight managementAnnuity operationsProcess improvementBusiness acumenTranslating business plansAnnuity productsFixed indexed variableRisk managementWorkflow analysisMeasuring workflowsEvaluating workflowsAuditLegalInnovative environmentProblem solvingVerbal communicationWritten communicationCritical thinkingSelf-motivatedInitiativeInterpersonal skills

Required

1-3 years of experience in annuities and TPA oversight management

Demonstrated knowledge of annuity operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions

Knowledge of annuity products; fixed, indexed and variable

Experience with risk management (audit, regulatory, legal, etc.)

Experience analyzing, measuring and evaluating workflows

Excellent verbal and written communication skills, at all levels of the organization

Ability to effectively interact/interface with external parties – agents, distributors, customers, and vendors

Utilize strong critical thinking skills to effectively problem solve

Skills must include being self-motivated with ability to show great initiative individually

Ability to work in a complex and innovative environment