Authority Brands · 4 hours ago

Operations - Training and Development Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Consumer

No H1B

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Responsibilities

Design, develop, and maintain e-learning courses using Articulate 360

Create engaging multimedia content including videos, interactive modules, and assessments

Manage the Tortal learning management system (LMS) and track completion rates

Develop training materials for new hire onboarding and ongoing professional development

Coordinate with Franchise Support Specialists and other team members to plan and execute on-site training at HQ and for regional meetings and events

Evaluate training effectiveness and implement improvements based on feedback

Coordinate with subject matter experts to ensure content accuracy

Develop and execute internal and external communications strategies

Create and maintain company-wide communication standards

Plan, support and facilitate company-wide webinars and virtual meetings

Write and distribute company newsletters, announcements, and updates

Manage internal knowledge base and documentation, including operational manuals and playbooks

Facilitate communication between corporate office and franchise locations

Lead training initiatives from conception to implementation

Monitor project timelines and budgets

Coordinate with stakeholders across departments

Track and report on key performance indicators

Manage vendor relationships for training tools and platforms

Qualification

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Training DevelopmentInstructional DesignArticulate 360Learning Management SystemsProject ManagementMultimedia ProductionVideo EditingChange ManagementAdult Learning Principles