PNC · 10 hours ago

Operations Analyst - Retail Bank Operations

United States

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

BankingFinance

Insider Connection @PNC

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.

Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.

Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.

Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products. Provides feedback on workflow and work received. May participate in and serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.

Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SolutionsEnsure ComplianceProcess ImprovementsRisk Mitigation StrategiesStandard Operating Procedure (SOP)Managing Multiple PrioritiesOperational FunctionsProblem Management ProcessProcess ManagementEffective Communications

Required

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.

Ability to leverage customer information in creating customized customer solutions.

Assessing and effectively managing all of the risks associated with business objectives and activities.

Demonstrate appropriate knowledge, skills, and abilities for the role.

Typically <1 year of related experience.

In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.