PEAC Solutions · 3 days ago

Operations Analyst & Complaint Monitor

Mount Laurel, NJ

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Financial Services

Insider Connection @PEAC Solutions

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage the complaints & concerns for all products.

Conduct daily searches to monitor social media postings.

Review Survey Monkey responses weekly.

Act as the point person to coordinate testing for different initiatives.

Develop a testing matrix for regression & various business scenarios.

Ensure coverage on release dates for testing.

Create databases for Dealer and Manufacturers in Datascan.

Review Credit Approval Summary and proposed term sheet.

Create Floorplan lines for dealers in Datascan.

Set up Dealers in DAS (Dealer Access Portal) in Datascan.

Monitor line activity and manage the payment process within the loan system.

Perform Audit Tracking, Operational tasks, and limited Dealer Servicing.

Qualification

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FinanceOperational KnowledgeMicrosoft OfficeAdherence to ProceduresAdherence to ProcessesAdherence to ScheduleProblem-SolvingAttention to DetailVerbal CommunicationWritten Communication