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Original Job Post

Saxon Global · 2 days ago

Operations Analyst

Newark, CA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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ConsultingInformation Technology

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Responsibilities

Assist with vendor relationships, performance, and contract renewals to reduce overall IT expenses

Assist with the development of proposed system design and interface specifications based on identified business needs using structured analytical techniques, employing technical and specific business knowledge

Define processes and engagement as part of technology rollouts

Work with business partners to understand directions and priorities to assure the delivery of information technology solutions

Report and demonstrate the value of projects for the Customer Experience and Support Services areas

Assist with budget planning and forecasting process for all assets across the Customer Experience and Support Services areas

Manage communications for the TDS organization to ensure a consistent message is sent for both internal and external communications

Facilitate interdepartmental communications and manage external communications

Maximize collaboration, efficiency, and creativity in the building and maintenance of consistent branding and identity for the Technology and Digital Solutions organization

Drive and implement a program/process of regular, relevant communication to internal staff and the Stanford Health Care and School of Medicine communities

Create templates for various types of communications including incident/crisis communications, technology introduction announcements, general communications, service management communications, etc.

Produce high-quality content for inbound and outbound efforts

Maintain close collaborative relationships and partner with key functional areas that require internal communications strategic planning, content development, and implementation

Create and manage metrics for the Customer Experience and Support Services areas

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITILLeanSDLCITSMBusiness requirements analysisProduction supportStructured analysisTechnology systems managementVendor managementContract negotiationChange managementThird-party service managementTechnical writingMarketing communicationsMicrosoft Office Suite proficiencyService managementProblem-solvingAttention to detailCommunicationInterpersonal skillsLeadershipStrategic planningCollaborationOrganizational skillsOperational analyst backgroundBackground checkDrug screenW2 employeeLocal candidateAssessment/analysis

Required

Bachelor's degree in a work-related discipline/field from an accredited college or university, or equivalent professional experience

Five (5) years of progressively responsible and directly related work experience

Demonstrated focus on accuracy and high attention to detail

Knowledge of ITIL framework and Lean process improvement methodologies

Strong understanding of SDLC, ITIL, and ITSM processes

Knowledge and understanding of business requirements, technical designs/specifications and project implementations

Knowledge and ability to assess business requirements, and provide production support and services

Knowledge of structured analysis concepts, problem management concepts, and organizational analysis with a focus on information systems

Knowledge and ability to analyze complex factors and select methods, techniques and evaluation criteria for the purpose of managing and planning technology systems

Ability to lead and communicate effectively at all levels of the organization

Ability to plan strategically both long-term and short-term

Ability to work effectively with and manage vendors

Strong knowledge of IT contracting, negotiating, organization development/change management, strategic planning, action planning for successful performance

Demonstrated ability to work across a broad range of technologies to understand complex solutions

Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment

Experience managing third party service providers, understanding and enforcing contractual obligations, and managing both operational and financial aspects of a THIRD-PARTY agreement

Writing, technical writing, and/or marketing communications experience, preferably in a technology or health care environment

Proficient with Microsoft Office Suite

Excellent communication and interpersonal skills, both verbal and written

Ability to collaborate effectively with a variety of cross functional teams

Strong follow-up skills; ability to organize project timelines and follow up with internal and external customer needs

Strong written and oral communication skills, including the ability to present ideas and suggestions clearly

Experience that demonstrates the ability to present highly technical information to the general public and medical community

Strong organizational skills; ability to accomplish multiple tasks within the agreed upon time-frame

Able to work both independently to complete tasks and respond to department requests as well as collaborate with others to utilize resources and knowledge in identifying effective solutions

Experience with Service Management