Be an early applicantLess than 25 applicantsPosted by Agency

Company

Original Job Post

Jobs for Humanity · 2 days ago

Operations Analyst Specialist (Mainframes)

Olathe, KS

Full-time

Onsite

Entry, Mid Level

$73K/yr - $119K/yr

Wonder how qualified you are to the job?

Maximize your interview chances

ConsultingRecruiting

Insider Connection @Jobs for Humanity

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Investigates known error conditions and follows prescribed error correction procedures.

Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.

Makes use of available documentation to resolve errors.

Maintains the production and test scheduling system and new/improved work procedures.

Researches and resolves user problems as well as issues and problems with software systems, production/test processing and production/test environments.

When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.

Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.

Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.

Analyzes and implements changes or additions to software systems and production procedures.

Trains internal customers (employees) on changes, new systems or new procedures.

May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.

Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.

Completes project assignments and special projects commensurate with job expectations.

Work with FIS client team members to create and maintain all SNOW (Service Now) change tickets & tasks for lower-level test environment and production migrations. This is for all FIS hosted Auto Finance clients.

Assist with change migration activities.

Other related duties assigned as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MS WindowsIBM MainframeZ/OSCICSJCLVSAMEndevorTSO/ISPFSDSFFile-AidFile ManagerIBM UtilitiesIDCAMSSARCA1/CA7/CA11ZEKE/ZEBB/ZARAMS OutlookMS TeamsMS WordMS ExcelShare PointFTPSNOWClient Relationship ManagementProblem-SolvingVerbal CommunicationWritten CommunicationTime ManagementTeamworkAuto Lending domain knowledge

Required

Associate or bachelor’s degree is preferable or the equivalent combination of education, training, or work experience.

Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities.

Skill in solving client business problems.

Technical Skills: MS Windows, IBM Mainframe, z/OS operating system, CICS, JCL, VSAM, Endevor, TSO/ISPF, SDSF, File-Aid, File Manager, IBM utilities, IDCAMS, SAR, CA1/CA7/CA11, ZEKE/ZEBB/ZARA, MS Tools (Outlook, Teams, Word, Excel, etc.), Share Point, FTP, SNOW. (Service NOW)

Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications.

Ability to respond to client questions or needs even if outside area of responsibility.

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

Excellent problem-solving, team and time management skills.