PNC · 4 hours ago

Operations Analyst Sr - Commercial Purchase Card Services

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Generation of ad hoc reporting average 460 per month

Daily client report distribution average of 400 per month

Daily report review and processing average of 10 reports daily

TSYS Rewards fulfillment average of 50 per month

Processing Of Exec Card Reimbursement

Weekly review of general ledgers

Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.

Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.

Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.

Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.

Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

Qualification

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Customer SolutionsEnsure ComplianceProcess ImprovementsRisk Mitigation StrategiesStandard Operating Procedure (SOP)Managing Multiple PrioritiesOperational FunctionsProblem Management ProcessProcess ManagementEffective Communications

Required

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.

Typically requires 3+ years experience.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.