PNC · 5 days ago

Operations Analyst Sr. - Employee Benefits Distribution

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.

Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.

Ensures the appropriate materials, documentation, and capacity are available to complete transactions. Confirms equipment is operational, if applicable.

Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.

Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality, and ensure compliance. May participate in risk mitigation activities.

Qualification

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Transaction processingException handlingDocumentation reviewService levels complianceCustomer serviceCritical thinkingDetail orientedCommunicationSelf motivatedProblem solvingCustomer focusedManaging riskCustomer NeedsEnsure ComplianceProcess ImprovementsRisk Mitigation StrategiesStandard Operating ProcedureOperational FunctionsProblem Management ProcessProcess ManagementAccountabilityCustomer SolutionsResults-OrientedTaking InitiativeAccuracyAttention to DetailEffective CommunicationsManaging Multiple Priorities