Omnidian · 4 hours ago
Operations Associate (Australia)
Remote work
Full-time
Remote
Entry Level
$64K/yr - $86K/yr
1+ years exp
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Responsibilities
Build trust with customers through empathetic, effective communication over phone and email.
Take ownership of service tickets in HubSpot and Airtable, ensuring every issue is resolved swiftly and accurately.
Collaborate with field service partners to meet resolution timelines and maintain high-quality service standards.
Approve payments to field service partners, manage warranty claims, and handle system owner payments—all with precision and accountability.
Proactively monitor solar systems, triaging alerts and diagnosing performance issues with confidence and precision.
Use Omnidian’s tools and procedures to develop creative resolution paths for system problems.
Serve as a subject matter expert (SME) on one or more solar products, providing trusted guidance to homeowners and technicians.
Offer remote technical support to resolve customer issues, while fielding escalations from technicians during site visits.
Continuously evaluate and refine procedures to enhance operational efficiency and scalability.
Partner with internal teammates and external vendors to identify and implement opportunities for improvement.
Bring fresh ideas to optimize workflows and elevate the overall customer experience.
Qualification
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Required
6+ months of experience in solar or renewable energy.
General understanding of residential solar and battery systems.
Professional working proficiency in English.
Proficiency with G Suite or Microsoft Office.
Build trust with customers through empathetic, effective communication over phone and email.
Take ownership of service tickets in HubSpot and Airtable, ensuring every issue is resolved swiftly and accurately.
Collaborate with field service partners to meet resolution timelines and maintain high-quality service standards.
Approve payments to field service partners, manage warranty claims, and handle system owner payments—all with precision and accountability.
Proactively monitor solar systems, triaging alerts and diagnosing performance issues with confidence and precision.
Use Omnidian’s tools and procedures to develop creative resolution paths for system problems.
Serve as a subject matter expert (SME) on one or more solar products, providing trusted guidance to homeowners and technicians.
Offer remote technical support to resolve customer issues, while fielding escalations from technicians during site visits.
Continuously evaluate and refine procedures to enhance operational efficiency and scalability.
Partner with internal teammates and external vendors to identify and implement opportunities for improvement.
Bring fresh ideas to optimize workflows and elevate the overall customer experience.
A problem solver who thrives in a fast-paced, evolving environment.
Bring a strong work ethic and a passion for renewable energy.
Able to manage multiple priorities while maintaining accuracy and attention to detail.
Confident in making decisions independently and using sound judgment.
Comfortable in a fast-paced environment where things change weekly.
Possess excellent verbal and written skills to interact with customers, technicians, and internal teams.
Eager to document, train, and create assets that strengthen the business.
Preferred
3+ years of solar experience, ideally in system design or post-installation O&M.
4+ years of customer service experience.
2+ years of IT or troubleshooting experience.
Expertise in one or more solar products.
Familiarity with CRM tools like HubSpot or Airtable.
Demonstrated ability to assist in automating processes, thrive in fast-paced environments, or help build new teams.
Benefits
100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Company
Omnidian
Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$82.2MKey Investors
Activate Capital PartnersIA Capital GroupNational Grid Partners (NGP)
2023-10-26Series Unknown· $25M
2021-09-21Series B· $33M
2019-06-25Series A· $15M
Leadership Team
Mark Liffmann
Chief Executive Officer and Founder
Brad Davis
Co-Founder | Chief Marketing Officer
Recent News
Morningstar
2024-04-02
Business Wire
2024-02-11
Company data provided by crunchbase
