Driven Brands Inc. · 6 hours ago
Operations Coach
United States
Full-time
Remote
Entry, Mid Level
$71K/yr - $127K/yr
2+ years exp
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Hiring Manager
Stephanie N.
Insider Connection @Driven Brands Inc.
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Responsibilities
Achieves Position Goals and Datelines:
New Center 25 Week Goals/Metrics to include: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score
Existing Center: Increase in Sales, Conversion, Retention: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score
Weekly Reporting Compliance
Continued Increase Annual Convention Attendance
Center Support: Virtual and In Center cadence frequency, presentation documents, and FranConnect Documentation as required.
Interfaces with marketing to impact lead counts and provides marketing and sales leadership to increase regional revenue growth.
Assists franchisee in business planning.
Supports sales/production training needs through group meetings and one-on-one in store development.
Reviews weekly reporting of revenue, costs and collections, discuss variances from MAACO Operating Model and implement plans for improvement and provides regular review with franchisee.
Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service.
Work with Customer Service to ensure customer complaints are addressed promptly and courteously.
Ensure annual certification has occurred and franchisee addresses deficiencies.
New and special company initiative communication and implementation to project terms and datelines.
Effectively impacting region's performance in; Sales, Production, Quality, Service and Image through a prescribed daily cadence as measured by prescribed Key Performance Indicators.
Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco Operating system through coaching methodology.
Provide franchisees with sound financial analysis and KPI review.
Provide franchisee’s with respectful, accurate and timely feedback on their performance and the performance of their center.
Building trust through respectful communication and dedication, to gain a positive coaching relationships with franchisee’s and key Managers.
Consistently meeting all aspects of department standards of performance.
Develop PowerPoint based presentations that convey and track action plans and Key Performance Indicator (KPI’s) movement.
Additional responsibilities as assigned.
Timely tracking all center-level contacts into the company's contact tracking system.
Creation of PowerPoint presentations for Center, Regional and Corporate Business Reviews.
Presenting the PowerPoints to franchisees and corporate staff individually and in group settings.
Qualification
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Required
Bachelor’s Degree in related field
2-7 years of multi-unit (franchise/chain) operations experience
Ability to provide financial review and analysis to Business Partners and Franchisees
Ability to provide sales, marketing and operational leadership
P&L Experience Required
Dedication to impacting results…with a can do attitude
Excellent interpersonal communications skills with all levels (crew to ownership)
Superior Sales/consulting skills
Open to travel (approximately 60%)
Proficient in group training, presentations and public speaking
Proficient in Microsoft Office Suite
Preferred
Automotive Experience helpful, but not required
Benefits
Health and wellness benefits including paid time off and holiday pay
Company
Driven Brands Inc.
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$640M2024-07-29Post Ipo Debt· $275M
2022-10-05Post Ipo Debt· $365M
2021-01-14IPO
Leadership Team
Mike Diamond
CFO
Danny Rivera
EVP and Chief Operating Officer
Recent News
2024-11-20
2024-11-02
Company data provided by crunchbase
