Be an early applicantLess than 25 applicants

Company

Original Job Post

Bank of America · 2 days ago

Operations Control Analyst - Bilingual

Chandler, AZ

Full-time

Onsite

Entry Level

1+ years exp

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Asset ManagementBanking

H1B Sponsorship

Insider Connection @Bank of America

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Delivers high customer service excellence in a call center environment, exceeding efficiency objectives and maintaining call quality standards.

Interprets and analyzes information from various sources, identifying issues for further inquiry and implementing process improvements.

Ensures quality service and efficient operations support for internal business partners and external clients.

Supports special projects, escalates risks, and works on improving capabilities through learning and development.

Qualification

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Banking/Financial Industry KnowledgeTactful Customer HandlingBilingual SpanishProblem-SolvingInterpersonal Communication

Required

Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry

Ability to tactfully handle customer concerns

Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed

Excellent verbal and interpersonal communication skills

Bilingual Spanish

Benefits

Competitive benefits to support physical, emotional, and financial well-being

Company

Bank of America

Glassdoor

3.9

Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.

Founded in 2007

Charlotte, North Carolina, USA

10,001+ employees

https://www.bankofamerica.com

H1B Sponsorship

Bank of America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (422)

2022 (766)

2021 (728)

2020 (930)