Swooped · 6 hours ago
Operations Coordinator (Service Support)
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Human Resources
No H1B
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Responsibilities
Communicate with multiple internal (program, corporate) and external (customer) stakeholders to identify requirements.
Facilitate customer satisfaction surveys and provide results to primary stakeholders.
Act as an internal escalation point for Service Support representatives.
Verify accuracy of data and provide analysis for metrics outside tolerance levels.
Review metrics reports for accuracy and distribute, as required.
Communicate with field personnel to train and assist with data entry.
Process manual ticket updates.
Use established document and brief formats; assist in determining document needs of end users.
Track ongoing ticket updates and work status with Excel reports.
Support asset and user management within internal systems and platforms.
Provide testing for mobile & desktop program software.
Support radiation safety officer by reviewing and tracking radiation survey schedules and documents.
Provide on-call support on weekends/holidays.
Qualification
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Required
Bachelor’s degree.
2 years of experience in operations support.
Ability to work weekends and holidays on a need basis.
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams).
Excellent customer service skills.
Problem-solving and critical thinking skills combined with situational awareness and adaptability in the face of challenging circumstances.
Strong attention to detail.
Ability to obtain and retain a Public Trust clearance.
Benefits
Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines).
401k plan with Roth option.
Eligibility for an employer match.
Immediate vesting.
Paid time off.
Holidays – 11 paid holidays per year.
Comprehensive medical, dental, and vision plans.
Company-paid Life & AD&D insurance plan.
Employee Assistance Program.
Wellness Resources.
Company-paid training and development program.
Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children.
Short-term and long-term disability (per plan guidelines).
Legal Shield and Identity Theft protection plans.
Pet Insurance.
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
