Impossible Foods · 4 hours ago

Operations Coordinator

United States

Full-time

Remote

Entry Level

$20.67/hr - $26.45/hr

1+ years exp

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Food and BeverageFood Processing

No H1B

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Responsibilities

Ensure loads are tendered to carriers, shipping and delivery appointments are booked in a timely manner, and issues with internal and external customers are proactively communicated.

Consolidate weekly order deliveries.

Manage order processing workflow for customers and co-manufacturers, including order confirmations and order revisions.

Enter customer orders into SAP as needed.

Serve as the contact for order revisions, delivery updates, and appointment changes.

Provide status updates for specific orders as requested.

Coordinate and oversee daily domestic freight shipment operations, including all communication with carriers via TMS.

Interact daily with buyers to adjust PO dates in alignment with carrier shipping schedules and lead times.

Arrange expedited deliveries in case of unexpected delays or issues.

Ensure carrier compliance with company policies and procedures.

Ensure Proof of Deliveries (PODs) are submitted by carriers.

Drive resolution of customer-related issues with internal and external business partners.

Act as the point of contact for field sales, sales operations, and finance teams for order inquiries.

Serve as an escalation point for external and internal customer feedback.

Other duties as assigned.

Qualification

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Order processingLogistics coordinationSAPTMSSpreadsheetsProcess improvement