Be an early applicantLess than 25 applicants

Company

Syniverse · 3 hours ago

Operations Engineer

Tampa, FL

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

MessagingMobile

H1B Sponsor Likely

Insider Connection @Syniverse

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.

Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.

Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).

Install, monitor, maintain, support, and optimize all production server hardware and software.

Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.

Analyze metrics and identify the possible reasons for any achievements or deviations.

Action plan and execute for the feedback received from customers.

Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.

Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.

Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.

Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.

Error research based on the warnings, errors available in the production logs.

Prioritize the production issues by analyzing the logs, database entries and processes.

Perform User Acceptance Test in the production environment and perform relevant error research.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportProblem managementApplication supportRelational databasesProgramming languagesSoftware developmentOperating systems certificationDatabase certificationOracle certificationsSQL Server certificationCustomer service skillsTesting techniquesTroubleshooting techniques

Required

Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.

2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.

Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.

Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Preferred

Certification on operating systems and databases

Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer

Benefits

Competitive total compensation

Flexible/remote work

Company

Syniverse

Glassdoor

3.1

Syniverse is the world’s most connected company—we pioneer innovations that take businesses further.

Founded in 1987

Tampa, Florida, USA

1,001-5,000 employees

http://www.syniverse.com

H1B Sponsorship

Syniverse has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)

2021 (4)

2020 (7)