myGwork - LGBTQ+ Business Community · 3 days ago

Operations Integration Manager

United States

Full-time

Remote

Senior Level

10+ years exp

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Responsibilities

Coordinate and oversee the planning, execution, and management of operational initiatives, integration of operational processes and services across different functional departments including but not limited to customer service, content development, content production, scoring, score reporting and technology.

Collaborate with stakeholders to identify implementation requirements to achieve operation efficiencies and on-time delivery.

Lead cross-functional teams to ensure adherence to timelines and budget constraints.

Develop, monitor, and evaluate the effectiveness of integration and implementation efforts, adjusting as necessary to achieve desired outcomes.

Serve as liaison between various departments within the organization to facilitate communication and collaboration during development and implementation activities.

Provide regular updates and reports to senior leadership on the progress of integration and implementation of services, highlighting challenges, achievements, and recommendations for improvement.

Continuously provide input to project management activities throughout the project lifecycle, influencing scope, charter, risk plan, project plan, issues, and status

Qualification

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Six-SigmaPMP CertificationService ManagementProject ManagementCross-Functional CollaborationProblem-Solving CommunicationIndependence