Pearson · 2 days ago

Operations Integration Manager

Topeka, KS

Full-time

Onsite

Director

10+ years exp

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Responsibilities

Coordinate and oversee the planning, execution, and management of operational initiatives, integration of operational processes and services across different functional departments including customer service, content development, content production, scoring, score reporting, and technology.

Collaborate with stakeholders to identify implementation requirements to achieve operation efficiencies and on-time delivery.

Lead cross-functional teams to ensure adherence to timelines and budget constraints.

Develop, monitor, and evaluate the effectiveness of integration and implementation efforts, adjusting as necessary to achieve desired outcomes.

Serve as liaison between various departments within the organization to facilitate communication and collaboration during development and implementation activities.

Provide regular updates and reports to senior leadership on the progress of integration and implementation of services, highlighting challenges, achievements, and recommendations for improvement.

Continuously provide input to project management activities throughout the project lifecycle, influencing scope, charter, risk plan, project plan, issues, and status.

Qualification

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Six-SigmaPMP CertificationService ManagementProject ManagementCross-Functional CollaborationProblem-Solving CommunicationIndependence