Centific · 2 days ago
Operations Lead
Redmond, WA
Full-time
Onsite
Senior Level
$120K/yr - $130K/yr
5+ years exp
Maximize your interview chancesAnalyticsArtificial Intelligence (AI)
Insider Connection @Centific
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop and maintain a knowledge base of pilot and program data to streamline the discovery phase of new opportunities
Develop and implement scalable operational strategies to support the delivery of solutions and services.
Identify opportunities for process improvements and drive initiatives to enhance operational efficiency and effectiveness.
Analyze current processes and workflows to identify bottlenecks and areas for optimization.
Collaborate with Solution Engineers on new tooling evaluation, testing, and integration.
Coordinate with delivery teams and other stakeholders to ensure successful implementation.
Engage with clients and stakeholders to understand their needs and ensure that solutions meet their expectations.
Address and resolve any issues or concerns related to the deployment and operation of solutions.
Evaluate and implement technology solutions and tools to support operational processes.
Stay up to date with industry trends and advancements to ensure that our operations remain competitive and efficient.
Work closely with product management, engineering, delivery teams, and other teams to align operational processes with business objectives.
Facilitate communication between multicultural teams across different time-zones to ensure alignment and address any operational challenges.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in Data Science, Operations Management, Engineering, or a related field.
Minimum of 5 years of experience in service operations management, with a proven track record of leading teams and managing complex projects.
Minimum of 2 years of experience vendor-side experience, especially with Fortune 200 companies and/or large tech companies.
Minimum of 2 years of experience in operations and/or project management.
Experience with global and remote team collaboration.
Experience with GenAI, AI, localization, or related projects.
Experience preparing and presenting program data to client and internal stakeholders.
Technical understanding of basic file formats, scripts and data ingestion pipelines.
Advanced proficiency with the Office Tool Suite and JIRA workflows.
Strong leadership and team management abilities.
Excellent problem-solving and analytical skills.
Proficiency in process improvement methodologies and tools.
Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and across time zones.
Familiarity with project management software and operational tools.
Ability to manage multiple projects and priorities in a fast-paced environment.
Strategic thinker with a focus on results.
Proactive and adaptable, with a strong sense of ownership.
Detail-oriented with a commitment to quality and excellence.
Preferred
Advanced degree or relevant certifications (e.g., Masters, Six Sigma, PMP).
Client-side experience, pre-sales and AI/ML experience is a plus.
Company
Centific
Centific specializes in data, analytics, and AI solutions for enterprises.
5,001-10,000 employees
H1B Sponsorship
Centific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (14)
Funding
Current Stage
Late StageLeadership Team
S
Shiva Jayaraman
Chief Growth Officer
Vasudevan Sundarababu
Chief Data and AI Officer
Recent News
2024-04-09
Company data provided by crunchbase
