Plotkin Health · 2 days ago

Operations Leader

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Develop a deep understanding of customer requirements.

Ensure operational activities align with customer expectations and requirements.

Anticipate customer issues and put mechanism in place to rapidly correct and resolve any issues that arise.

Maintain high levels of customer satisfaction.

Identify the future state target operating model and ensure the talent is put in place to help the business achieve future objectives.

Lead, mentor, and develop the operations team to ensure high performance and professional growth.

Develop and maintain strong relationships with external vendors and partners to ensure quality, reliability, and cost-effectiveness.

Negotiate contracts, terms, and agreements with vendors and partners, and monitor vendor performance and compliance.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Lean Six SigmaVendor managementProcess improvementOperations managementRobotic process automationArtificial intelligenceTravel assistance experienceRelationship buildingStrategic thinking

Required

Experience with Lean Six Sigma

Excellent communication, negotiation, and relationship-building skills, with experience in managing external vendors and partners

An entrepreneurial mindset, with the ability to think strategically and drive innovation and change

Technical operations experience

Bachelor's degree in Business Administration, Operations Management, or a related field

A minimum of 10 years of experience in operations management, with a demonstrated track record of success in driving operational efficiency and performance

Prior experience in process improvement, development of standard operating procedures, and implementation of robotic process automation and artificial intelligence

This role is required to work 7:30am to 4:30pm Pacific Time

Approximately six times a year to our Vancouver, BC and Kirkland, WA offices