CNA Insurance · 4 hours ago
Operations Manager, International Outward
United States
Full-time
Remote
Mid Level
4+ years exp
Maximize your interview chancesFinanceFinancial Services
Insider Connection @CNA Insurance
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results.
Validates staffing levels and anticipates workforce demands.
Ensures compliance with company and industry regulations, policies and guidelines.
Develops and uses work management tools to allocate resources, facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery.
Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary.
Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work.
Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
Sets appropriate stretch goals aligned with CNA’s strategy and commitment to our customers.
Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Represents the team in meetings with management and provides input for management decision making.
Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's Degree or equivalent work experience and completion of applicable insurance courses.
Typically, a minimum of four years experience in a specific function or field of expertise along with management experience.
Strong client and team interpersonal and leadership skills with the ability to motivate others.
Industry and company knowledge as well as strong knowledge of the essential functions performed by the team.
Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.
Familiarity with the concepts and practices of staff management.
Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner.
Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
Strong computer skills including Microsoft Office suite and other business related software systems.
Strong customer focus with a mindset towards continuous improvement.
Focuses on objectives to set direction and drive superior results.
Uses Metrics and information analysis and accesses technology resources as needed.
Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
Value driven to provide superior solutions to internal and/or external customers.
Acts with a sense of urgency to advance priorities of the organization.
Helps others to excel through collaboration and building strong relationships.
Thinks creatively and uses diverse ideas to solve problems.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
D. Craig Mense
Executive Vice President & Chief Financial Officer
Liz Aguinaga
Senior Vice President & Chief Human Resources Officer
Recent News
Business Insurance | News
2024-05-23
2024-03-07
Company data provided by crunchbase
