eDerm Systems · 8 hours ago

Operations Manager

Boca Raton, FL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Health CareInformation Technology

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Responsibilities

Own the client relationships to assure 100% satisfaction.

Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc.

Implement metrics to measure performance of relationships.

Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.

Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives.

Oversee the team that provides ongoing training of all users and stakeholders.

Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations.

Manage relationships/agreements with external partners/vendors.

Oversee marketing efforts to prospective practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare softwareClient relationsTraining/implementationAdvanced Microsoft OfficeBudget managementProject managementTeam managementJiraMS ProjectExceptional organization skillsMarketingComplianceExceptional communication skills

Required

Previous experience working for a healthcare software company, specifically EHR and PM.

Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting.

Prior experience building, managing and developing various teams.

Exceptional organization and communication skills.

Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations.

Previous project management experience surrounding go-lives.

Previous experience working with accounting managing the budget.

5-8 years of experience.

Healthcare software (EHR and/or PM) experience.

Bachelor’s Degree.