Propeller Industries · 3 days ago

Operations Manager

United States

Full-time

Remote

Mid Level

$100K/yr - $125K/yr

4+ years exp

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Responsibilities

The Operations Manager will work as part of the R&D team to ensure exceptional service

This role is an integral part of our R&D service line team to ensure ongoing projects are completed timely, efficiently, and that our colleagues & clients are well served

This position reports to the Managing Director – R&D, and will work with other leaders and colleagues across the Company

Assists the MD, R&D with all tasks including reviewing and evaluating business procedures and implementing improvements to day-to-day operations, including automation where applicable

Support in day-to-day coordination and management of business operational activities for R&D

Collaborate with MD, R&D to execute departmental and organization-wide goals

Oversee monthly billing and collection initiatives, including direct conversations with CFO’s responsible for billing

Oversee profitability & realization initiatives, including direct conversations with CFO’s responsible for billing

Participate in and lead ad hoc special projects related to client economics including client success meetings

Execute and maintain clear and accurate operations documents and procedures for reference purposes

Assist with creating presentation materials and content

Observe, review, and execute processes to provide recommendations on inefficiencies and areas where improvements can be made

Assist with the overall operations of the department including project scheduling, resource planning, deadline management, and team support

Other projects as assigned

Qualification

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Operations experienceMicrosoft OfficeClient services experienceProject schedulingDeadline management