UpStart · 4 hours ago

Operations Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Hiring Manager

Sydney Hirsch

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Responsibilities

Execute the project management of a variety of organizational projects including program grants and program admission.

Coordinate processes across cross-departmental teams, including leading meetings or agenda items.

Identify inefficiencies within current processes and implement improvements to optimize workflow. Create and adapt resources and templates to support standard operating procedures.

Keep timelines, processes, resources, etc. organized in internal systems including: Google Drive, Trello, and Salesforce.

Partner with the DEIJ team to train and oversee a team of evaluators to review and select grant and program applicants.

Oversee the customer service and communications experience for program admissions, including hosting office hours, responding to applicant inquiries, and providing updates on application status and follow-up actions.

Organize and facilitate all internal and external event logistics for up to 10 annual events, including overseeing: Planning timelines, Accommodations and travel arrangements, Event spaces, Food and beverage.

Implement leading practices for an inclusive experience for all participants and stakeholders.

Establish on-site preparation, production, and breakdown procedures.

Train staff to execute procedures and hand off responsibilities.

Oversee participant experiences from start to finish to ensure consistent, human-centered service.

Qualification

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Event Logistics ManagementProject ManagementInclusion FocusExcitement to Learn

Required

3-5 years of work experience

Successful collaborator across departments and teams, with a relationship-driven approach to work

Ability to break down a high-level vision into implementable action items in a high-paced environment with many projects, moving pieces, and competing priorities

Detail-oriented with strong follow-through, while maintaining adaptability and agility as organizational and technological priorities change

Excellent communication skills across all seniority levels and stakeholder groups

Strong project management skills with the ability to manage multiple projects simultaneously

Commitment to integrating a diversity, equity, inclusion, and justice lens into every piece of their work

Adaptability and agility in the face of change, both organizational and technological

Passion for UpStart’s mission and the work of UpStart’s network

Commitment to uphold UpStart’s values and Guiding Principles