Be an early applicantLess than 25 applicants

Company

CrossCountry Mortgage, LLC · 15 hours ago

Operations Solutions Analyst

United States

Full-time

Remote

Mid Level

$65K/yr - $85K/yr

4+ years exp

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FinanceFinancial Services

H1B Sponsor Likely

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Responsibilities

Collaborate with specialists to understand business needs, workflows, and gather technical requirements for requests and projects.

Convert business requests into clear, detailed user stories for technology teams ensuring alignment with project goals and objectives.

Develop and document stories in JIRA, including comprehensive QA testing criteria to ensure accurate and effective testing.

Review business requests with technology teams to ensure understanding, feasibility, and alignment on project goals.

Facilitate and troubleshoot any challenges associated with the request.

Establish and maintain effective business relationships with internal and external partners.

Oversee the completion and success of customer support initiatives across multiple requests and projects, ensuring stakeholder satisfaction.

Communicate expectations clearly with stakeholders to ensure alignment and prevent misunderstandings.

Assist with providing material and documentation for audits and reviews.

Lead and participate in meetings to gather requirements, present findings, and provide status updates to stakeholders.

Take on additional responsibilities as required to support the success of the team and the business.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mortgage industry experienceEncompass LOSJIRAMortgage workflow knowledgeAgency guidelines knowledgeCompliance requirements knowledgeMicrosoft OfficeTime management skillsConflict management skills

Required

4+ years’ experience in the mortgage industry

Encompass LOS experience

Knowledge of the overall mortgage workflow

Knowledge of all agency guidelines

Knowledge of compliance and disclosure requirements

Excellent prioritization, organization, and time management skills

Excellent conflict management and negotiation skills

Proficient in Microsoft Office suite (Word, Excel, and Outlook)

Preferred

JIRA experience, a plus

Benefits

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Company

CrossCountry Mortgage, LLC

Glassdoor

3.5

Community is everything At CCM, our vision is to become the most referred mortgage lender in every community we serve – and make a difference in the neighborhoods where you work and live.

Founded in 2003

Cleveland, Ohio, USA

5001-10000 employees

http://CrossCountryMortgage.com

H1B Sponsorship

CrossCountry Mortgage, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (13)

2021 (11)

2020 (1)