Vertisystem · 7 hours ago

Operations Specialist

United States

Contract

Remote

Mid, Senior Level

$60/hr - $65/hr

7+ years exp

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Catherine Camua

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Responsibilities

Support advertisers with solutions to unblock issues with the business products suite

Own the end-to-end support experience for your assigned product(s)

Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement

Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success. Provide documentation and technical guidance to ensure the technical success of clients’ integrations

Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy

Responsible for ticket quality within product area, managing internal and external Help Centers, and providing ongoing education within Customer Ops

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Online advertisingSQLHTMLCSSJavaScriptTechnical troubleshootingData analysisGoogle AnalyticsConversion trackingAPIs

Required

BS/BA degree or 7+ years of experience required

5 years of online advertising experience preferably in the merchant/ecommerce space

3 years of experience working with SQL, HTML, CSS, and JavaScript

Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset

Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions