166 applicants

Company

Original Job Post

Verizon · 2 days ago

Operations Support Senior Manager

Basking Ridge, NJ

Full-time

Onsite

Mid, Senior Level

$89K/yr - $180K/yr

6+ years exp

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Communications InfrastructureInformation Technology

H1B Sponsorship

Comp. & Benefits

Insider Connection @Verizon

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Create and manage content for internal Value CX communication channels, including newsletters, release updates, and leadership messaging.

Collaborate with leadership to craft and disseminate key messages, updates, and initiatives to the Value CX organization.

Monitor and measure the effectiveness of internal CX communications and engagement initiatives.

Provide regular updates and insights to CX and operations leadership on engagement levels, communication reach, and program impacts.

Organize and facilitate CX employee events, workshops, training opportunities, and recognition programs. Ensure employees have clear career path documentation and opportunities.

Act as the department liaison with key partners such as VCG CX, Talent and Acquisition, HR, GTS, L&D, etc.

Work closely with leaders, team members, and working groups across the organization to facilitate execution of CX projects and initiatives.

Implement creative solutions that provide CX new hires and existing employees with a memorable and effortless onboarding/offboarding experience.

Qualification

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Project ManagementStoryboardingProblem-SolvingCommunicationPresentationTraining OrganizationBusiness Process ImprovementStandard DevelopmentLeadershipOrganizationalCustomer Service

Required

Bachelor’s degree or four or more years of work experience.

Six or more years of relevant work experience.

Hands-on project management approach with a proven track record of project execution.

Expert storyboarding skills; ability to take dialogue and build executive-ready presentations.

Preferred

Leadership experience.

A project management certification.

Experience organizing training opportunities.

Customer Experience operations background.

Experience with business process improvement or re-engineering.

Proven track record developing standards and processes.

Benefits

Health and wellness benefits

Short term incentives

401(k) Savings Plan

Stock incentive programs

Paid time off

Parental leave

Adoption assistance

Tuition assistance

Company

Verizon

Glassdoor

3.8

Verizon Communications is a broadband and telecommunications company that provides information and entertainment services.

Founded in 1983

New York, New York, USA

10,001+ employees

https://www.verizon.com

H1B Sponsorship

Verizon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (9)

2020 (6)