Allstate · 2 days ago

OPERATIONS SUPPORT SPECIALIST

Full-time

Hybrid

Mid Level

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BankingFinance

Insider Connection @Allstate

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide real-time product, service, and sales support for national Field Sales, Inside Sales, and Customer Loyalty Agency teams

Evaluate and recommend skill/knowledge coaching and development to optimize performance

Track and document agent support requests, identify trends, insights, and recommendations

Conduct Agent call observe assessments and provide feedback to improve agent performance

Collaborate with managers and other key stakeholders to support the improvement of quality metrics

Provide timely and quality solutions through informative and personable interactions with agents

Support audit and business practice compliance reviews to ensure adherence

Perform other duties and special projects as assigned

Qualification

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FrenchSales ExperienceQuality ControlCoachingInsurance Products KnowledgeMicrosoft OfficeCRMSFocusUnderwriting GuidelinesCIPRelationship BuildingProblem-SolvingInterpersonal CommunicationTeam PlayerAdaptability

Required

Fluent in French

Post-secondary education in a related field or equivalent working experience

Prior experience in a sales/customer service function, quality control and/or coaching

Strong knowledge of Allstate’s core insurance products and sales processes

Proficient in Microsoft Office

Strong working knowledge with internal Allstate technology and applications (CRMS, Focus, PLUS)

Understanding of Allstate core products, underwriting guidelines and other process and procedures

CIP or ongoing professional development an asset

Extremely professional with excellent interpersonal relationship and communication skills

Flexibility to work various shifts

Excellent team player with the ability to grow relationships with internal customers and business partners

Advanced verbal and written communication skills with the ability to professionally respond to agent enquiries via telephone, email or other communication methods

Ability to adapt to a dynamic environment

Ability to adopt work processes to support changing business tactics