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Company

Original Job Post

ATI Physical Therapy · 2 days ago

Operations Support Specialist I

Washington, DC

Full-time

Onsite

Entry Level

$17/hr - $19/hr

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Health CareRehabilitation

Hiring Manager

Yolanda Bayless

Insider Connection @ATI Physical Therapy

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Responsibilities

Provide direct patient care and support as allowable by state statutes and under the direct supervision of and prescription by a licensed clinician. This includes safely setting up and adjusting exercise equipment, instructing, and monitoring exercise performance, helping provide prescribed home exercise programs, and assisting with set up/delivery of therapeutic modalities as prescribed and appropriate.

Maintain overall tidiness of the clinics, following cleaning and sanitation protocols; ordering and stocking clinic supplies; ensuring equipment is clean and functioning properly.

Have a sense of urgency, ensuring patient concerns and issues are escalated to clinicians and the Clinic Director for quick resolution.

Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.

Promote an efficient patient intake and registration process and assist clinicians with timely scheduling.

Effectively onboard new patients presenting for their first visit, including review of the relevant paperwork, verified benefits, completion of medical forms, and patient outcomes tools.

Be a key partner in converting referrals into evaluations.

Assist with patient rescheduling to limit drop percentage.

Provide primary support during the daily patient check-in process, including upfront payment collections aligned with ATI’s Policies.

Assist with the collection of Patient Reported Outcome assessments.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Qualification

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Healthcare ExperienceAssociates Degree in Health SciencesCustomer ServiceCertified Personal Trainer

Required

High School diploma and/or

Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)

Customer Service experience (service industry or administrative role)

Certified Personal Trainer experience.

Associates Degree in Health Sciences or Related Field

Benefits

Insurance: health, dental & vision

Paid Time Off & Be Well Days

401K Matching Program

Long-Term & Short-Term Disability

Life Insurance

Company

ATI Physical Therapy

Glassdoor

3.5

With over 25 years’ experience and approximately 900 locations nationwide, ATI Physical Therapy prides itself on being at the forefront of patient care and customer service for the physical therapy industry.

Founded in 1996