27 applicants

Company

Oracle · 3 days ago

Oracle SaaS SCM Cloud Techno-Functional Analyst

United States

Full-time

Remote

Senior Level, Lead/Staff

$37.98/hr - $76.06/hr

8+ years exp

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Responsibilities

Work directly with Customers for

Advising on complex use of Oracle products

Resolving highly complex and mission-critical issues

Manage highly complex and critical customer issues

Serve as Situation Manager on highly sensitive issues

Consult with Management in directing resolution of critical customer situations

Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

Formal mentoring for promoting the technical and professional development of others

Creation/review of Knowledge Articles

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle Fusion SCMSaaS SCM productsSQLPLSQLBusiness process analysisTechnical supportLearning orientationMentoring

Required

8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products –Order Management, Inventory Management, PDH, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud.

Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.

Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.

Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.

Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.

Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration and Personalization.

Exhibit effective analytical skills & organizational skills.

Good command over spoken & written English.

Interact directly with customers, follows through on all assignments and takes ownership of customer issues.

Seeks innovative ways to improve the process of delivering solutions to customers.

Strong written and verbal English communication skills; multi-lingual a plus.

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.

Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts.

Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.

Candidate should be open to work EST Time zone.

The candidate should be ready to travel to customer locations on need basis.

Preferred

B.S (Computer Science) or equivalent preferred.

Other qualifications with adequate experience may be considered.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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2020 (764)