Oracle Service Cloud Engineer @ Tanisha Systems, Inc | Jobright.ai
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Tanisha Systems, Inc ยท 2 days ago

Oracle Service Cloud Engineer

positionJersey City, NJ
timeContract
remoteHybrid
senioritySenior Level
date7+ years exp

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Responsibilities

Strong Oracle RightNow implementation experience with below activities.
Agent console and CP customizations.
Chat, Knowledge & CP interfacing with custom portals.
Rules & Workflow Implementation.
EMail Management.
Custom Add-in development.
Custom Processes development.
REST API development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle B2C Service CloudAgent ConsoleCP CustomizationsKnowledge ManagementRules ImplementationWorkflow ImplementationEmail ManagementAdd-in DevelopmentProcesses DevelopmentREST API DevelopmentAJAXHTMLCSSPHPOperational SupportCRM WorkspacesUser ProfilesWorkspaces DevelopmentAutomated WorkflowsProvisioningDe-provisioningOperational ReportsDashboards DevelopmentDocumentationTroubleshootingSSO ImplementationSAML ImplementationOAUTH ImplementationInsurance Domain ExperienceOracle Service Cloud Administration

Required

7-9 years of experience in Oracle B2C Service Cloud (Rightnow) implementations
Strong technical experience in Agent console and CP customizations, Chat, Knowledge & CP interfacing with custom portals, Rules & Workflow Implementation, eMail Management, Custom Add-in development, Custom Processes development, REST API development
Sound knowledge of AJAX, HTML/CSS, PHP
Experience in conducting operational support for Oracle RightNow CRM workspaces
Ability to define, document, and align user profiles with business functions, create workspaces, and develop automated workflows
Experience in providing administrative support including provisioning and de-provisioning
Ability to develop operational reports and dashboards, and provide documentation of processes and procedures
Troubleshooting experience in various technical issues
Knowledge of SSO, SAML & OAUTH implementation

Preferred

Insurance domain experience
Completion of trainings/certifications in Oracle Service Cloud Administration, Oracle Service Cloud Analytics, Oracle Service Cloud Integration for Developers

Company

Tanisha Systems, Inc

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Tanisha Systems is an information technology company specializing in custom application development services.
dateFounded in 2002
location
Iselin, New Jersey, USA
people-size1,001-5,000 employees
web-link
http://tanishasystems.com

H1B Sponsorship

Tanisha Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (50)
2022 (86)
2021 (77)
2020 (149)

Funding

Current Stage
Late Stage

Leadership Team

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Subba Badeti
CEO - Direct CLients
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Company data provided by crunchbase
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