Organization Effectiveness Lead, Training Operations @ Humana | Jobright.ai
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Humana · 12 hours ago

Organization Effectiveness Lead, Training Operations

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Health CareHealth Insurance

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Responsibilities

Manage the design, development, and delivery of comprehensive training programs across multiple disciplines.
Partner with subject matter experts to ensure training content is accurate, engaging, and aligned with business objectives.
Evaluate the effectiveness of training programs using metrics and feedback, and implement improvements as needed.
Oversee and refine the intake process for training requests and program development.
Collaborate with stakeholders to identify training needs, prioritize projects, and allocate resources effectively.
Establish and maintain clear communication channels with internal and external partners.
Analyze existing training and intake processes to identify inefficiencies and areas for improvement.
Develop and implement process enhancements to streamline operations, improve learner experiences, and increase program impact.
Stay informed about industry best practices and emerging trends to inform process innovations.
Collect, analyze, and interpret data related to training effectiveness, learner engagement, and operational efficiency.
Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders.
Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives.
Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement.
Lead a team of training professionals, providing mentorship, guidance, and performance management.
Foster a collaborative environment to promote knowledge sharing and innovation within the team.
Act as the primary point of contact for senior leadership regarding training program updates, data analytics, and process improvement initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementInstructional DesignData AnalyticsProcess ImprovementTraining TechnologiesMS ProjectExcelTableauPower BIPMP CertificationStatistical AnalysisStrategic Thinking

Required

Bachelor’s degree in education, training, organizational development, data analytics, or a related field (Master’s preferred).
5+ years of experience in training program management, instructional design, and/or facilitation.
2+ years of experience leading a team.
Proven track record in process improvement, program development, and data analytics.
Strong leadership skills with experience managing teams.
Excellent communication, analytical, and problem-solving skills.
Proficiency in training technologies and tools (e.g., LMS platforms, eLearning development software).
Expertise in program management technologies and tools (e.g. MS Project).

Preferred

PMP certification is a plus.
Expertise in data analytics tools (e.g., Excel, Tableau, Power BI) and familiarity with statistical analysis techniques.
Experience with data-driven decision-making and change management.

Benefits

Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance

Company

Humana is a health insurance provider for individuals, families, and businesses.

Funding

Current Stage
Public Company
Total Funding
$6.82B
2024-03-11Post Ipo Debt· $2.25B
2023-11-02Post Ipo Debt· $1.32B
2023-02-27Post Ipo Debt· $1.25B

Leadership Team

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Bruce D. Broussard
President and Chief Executive Officer
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Jim Rechtin
President & CEO
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Company data provided by crunchbase
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