Newfold Digital · 1 day ago

Outbound Dialer Administrator

United States

Full-time

Remote

Entry, Mid Level

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Responsibilities

Support Collections (Support functions), and OB sales for North America / Overseas teams.

Coverage for Manager of Internal Tools, Outbound.

Attention to detail, apply logical and methodical processes to ensure desired outcome.

Consistent delivery, good communicator, ability to move with agility in a fast-paced environment.

Proficient and able to check multiple areas of day-to-day function to ensure the smooth operation of the business.

Contribute to best practices, system enhancements, and analysis to identify opportunities in effectiveness, efficiency, and deployment of new technology.

Leverage configuration, regression and UAT testing to ensure delivery on business requirements with no negative impact to production environments.

Conduct audits and investigation ensuring applied compliance rules are effective and comprehensively implemented.

Support ad hoc requests from business partners for configuration, data collection, and or changes in a fast-paced, dynamic environment.

Adhere to change management standards applying documentation, constant communication, and archival of audit history in partnership with business departments and stakeholders.

Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry.

Other duties as assigned.

Qualification

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Technical operations experienceSQLExcelTableauGenesys CloudDialer strategy plansAutodialer Reporting SystemsForecasting methodologies