59 applicants

Company

Pomelo Care · 8 hours ago

Outbound Enrollment Representative

United States

Full-time

Remote

Entry Level

$40K/yr - $50K/yr

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Responsibilities

Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources.

Manage inbound calls from potential patients.

Achieve member enrollment goals as driven by company KPIs.

Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.

Document all interactions and maintain timely, accurate records of patient outreach activities.

Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.

Work with families to schedule appointments and follow-up care as needed.

Participate in training and development opportunities to stay current on healthcare trends and regulations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Social work experienceCommunity outreach experienceMedicaid experienceFluent in Spanish

Required

Ability to work Monday-Friday, 10:00am - 6:30pm CT

Excellent customer service and strong, empathetic communication skills.

Willing to work some nights and weekends.

Are internet-connected, able to work remotely.

Passionate about changing the current landscape of healthcare.

Strong organizational and time-management skills.

Ability to work independently and as part of a team.

Preferred

Experience working in a fast-paced and dynamic startup environment.

Experience in social work/community outreach.

Familiar working with people assigned to Medicaid health plans.

Ability to scope and tackle ambiguous problems.

Fluent in Spanish is a plus.

Benefits

Competitive healthcare benefits

Generous and flexible vacation policy

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)