Author Health · 17 hours ago
Outreach and Engagement Director
Fort Lauderdale, FL
Full-time
Remote
Director/Executive
$130K/yr - $150K/yr
5+ years exp
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Responsibilities
Recruit, train, hold accountable to metrics, and mentor a field team of market-based Outreach Liaisons (OLs) to build a collaborative, high-performing culture.
Develop team members' skills in cold outreach, patient engagement, and service education.
Conduct regular team meetings, one-on-ones, and performance evaluations to ensure continuous improvement.
Actively problem solve to help OLs achieve their goals and drive company performance.
Support work to grow and scale the field-based Outreach Liaisons
Design and implement outreach strategies tailored to the geriatric population, focusing on their unique needs and challenges.
Establish relationships with healthcare providers and hospitals to expand referral pipelines.
Develop and refine scripts, collateral, and outreach materials to maximize enrollment success.
Define and monitor key performance indicators (KPIs) such as outreach volume, engagement rates, and patient enrollment.
Use data-driven insights to refine strategies, improve team performance, and achieve enrollment goals.
Prepare and present regular performance reports to leadership, highlighting achievements and opportunities for improvement.
Personalize recognition and appreciation to reinforce positive outreach behaviors and promote a positive team and patient centric culture.
Work closely with remote-based colleagues, including clinical and care coordination teams to ensure a seamless onboarding process for new patients.
Collaborate with marketing to align outreach efforts with company branding and messaging.
Support feedback loops to refine processes and improve patient experiences.
Help cover for OLs that are out of office.
Lead by example in demonstrating empathy and understanding when engaging with patients, their caregivers, providers and other stakeholders.
Advocate for the needs of underserved populations and ensure alignment with the company's mission and values.
Qualification
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Required
Bachelor's degree in a relevant field (e.g., Healthcare Administration, Social Work, Business) or equivalent experience.
5+ years of experience in outreach, sales, or business development, including at least 2 years in a leadership role.
Proven success in managing and developing high-performing teams.
Strong understanding of the challenges faced by geriatric populations, particularly those with severe mental illness or substance use disorders.
Experience with data-driven decision-making and performance management.
Excellent interpersonal, communication, and organizational skills.
Preferred
Experience in behavioral health, telehealth, or a related healthcare setting.
Familiarity with CRM tools and outreach tracking systems.
Experience in high-growth and / or start-up organizations.
Bilingual capabilities are a plus.
Benefits
Retirement savings plan (401k) Plan up to 3.5% company match
Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
Paid vacation
Paid sick leave
9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
Performance-based bonuses
And more!
Company
Author Health
Author Health provides care and treatment for Medicare Advantage recipients with substance use disorders and serious mental illness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115MKey Investors
General Atlantic
2023-06-28Series A· $115M
Leadership Team
Katherine Hobbs Knutson
CEO & Founder
Recent News
2023-12-20
Company data provided by crunchbase
