Be an early applicantLess than 25 applicants

Company

Calibrate · 14 hours ago

Part-time Accountability Coach (Pacific Time)

United States

Part-time

Remote

Mid, Senior Level

$20/hr - $20/hr

5+ years exp

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Health CarePersonal Health

No H1B

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Responsibilities

Implement core coaching competencies to inspire and support members throughout their lifestyle journey, strategically setting goals while leveraging the Calibrate Intensive Lifestyle Intervention Program.

Engage, support, and retain members by establishing strong rapport, demonstrating empathy, and consistently going the extra mile to deliver compassionate, solution-focused service.

Ensure that quality member experiences are consistently delivered across all channels (asynchronous messaging, phone, live chat) while adhering to local, state, and federal guidelines.

Handle inbound member calls in a professional, timely, and caring manner, ensuring accurate and helpful responses.

Assist Calibrate members with a variety of tasks, including responding to general program inquiries, verifying information, processing account updates, and efficiently navigating multiple systems to provide accurate and timely information.

Proactively identify members’ needs by asking clarifying questions, researching issues, and providing solutions or alternatives within established workflows.

Contribute to achieving Calibrate’s service level agreements through effective collaboration with team members, leaders, and other departments.

Embody and demonstrate Calibrate’s values in every interaction with members.

Personalize the Calibrate program for each member by setting relevant, achievable, and incremental goals that align with their unique needs.

Actively listen to members, empowering them to discover their own motivation and solutions for sustainable habit change.

Utilize key engagement metrics to effectively support members in achieving their goals.

Apply company policies and procedures to resolve a variety of issues with precision and care.

Provide accurate, complete, and valid information by using the right methods and tools, seeking support when necessary to align with member requests.

Effectively escalate member concerns to coach leadership in a timely and appropriate manner and calmly de-escalate situations involving dissatisfied members, offering empathetic assistance and solutions.

Maintain comprehensive documentation of all member interactions, next steps, and escalate issues to your manager as needed.

Qualification

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Coaching experienceBilingual SpanishGoogle SuiteSlackVideo ConferencingFast-paced environment experience

Required

5+ years of professional work experience required

A minimum of 2 years of coaching experience is required, or 1-year plus a coaching certification. NBHWC preferred.

Internet speed of 50 mbps for upload and download speeds required (hotspot not permitted)

Strong verbal and written communication skills. Patient, personable, and kind -- in writing, in person, on the phone, and on video

Strong interpersonal skills with the ability to build rapport quickly and communicate effectively with members and other team members of Calibrate.

Ability to effectively work remotely having strong computer skills (Google Suite, Slack, Video Conferencing) and ability to work on a computer for extended periods of time

Flexible, adaptable and self-motivated

A self-starter with the ability to hold yourself accountable in a remote working environment